Terms and Conditions

1. Bookings

1.1 Ticket holders must present a proof of purchase on entry. You can either print your ticket or present a digital version.

1.2 If you have purchased a deposit this must be paid 6 weeks in advance of the event.

1.3 Deposits are non refundable.

 

2. Cancellations

2.1 If you cancel your ticket 14 days or less before the date of the event, no refunds are available.

2.2 If cancelled 15-28 days prior to the date of the event we offer a 50% Refund.

2.3 If cancelled 29+ days you will receive a full refund

 

3. Personal Conduct (Behaviour, Smoking, Drugs and Alcohol)

3.1 You must not enter any areas that are either identified by a team member as off limits or clearly marked as such. These areas may present a health and safety risk.

3.2 You accept that a member of the team has the right to judge what is deemed unacceptable behaviour. We reserve the right to take appropriate action against any unacceptable behaviour, which may include removal from the event.

3.3 You must ensure that you abide by the onsite smoking policy which will be shared with you at the start of the event.

3.4 No alcohol should be consumed before or during the event nor should it be brought on site within the location. We reserve the right to remove anyone doing so from the premises.

3.4 We reserve the right to refuse entry or to remove you from the premises if a member of the team judges you to be under the influence of drink or drugs.

 

4. Complaints and disputes

4.1 Should you have any complaints, please contact management at portaltotheparanormal365@gmail.com marking your email for the attention of Daniel Winter, Manager/Director.

 

5. Covid-19

5.1 All tickets come with a COVID - 19 Guarantee that means you will receive a full refund if your event is cancelled due to government restrictions being imposed, or you can transfer the balance to a different event.

5.2 All guests and team members will be abiding by and implementing government guidelines and restrictions in relation to Covid-19.